Shipping & Returns

Shipping

As most items are handmade please allow up to 5 days for production before shipping. Shipping is then posted EXPRESS so that orders are received as quick as possible. If you need an order in a hurry please email ar.orders@hotmail.com and we will try our best to accelerate the order. 

 

Clothing

Returns will be given for manufacturing faults. Exchange is accepted if the stock is available but if not a credit note will be given. 

 

Returns or Exchange

Orders placed are made to order, and keeping that in mind returns are only accepted for faulty items only, after emailing ar.orders@hotmail.com and receiving email authorisation from Alexandra Redmond.

 Return Address:


Alexandra Redmond Jewellery
PO BOX 310 
Collaroy Beach 
2097
NSW

*Please ensure products sent are packaged properly as there is no responsibility placed for lost packages*

 

Refunds for faulty items will be given minus shipping costs.

NO REFUND OR EXCHANGE  FOR SALE ITEMS

Product Warranties
All products supplied by us are covered by warranty as prescribed by Australian consumer law. However we do not cover negligent damage or wear and tear over time.
Costume Jewellery
Fashion jewellery is generally less durable than silver and gold jewellery and is often created from materials using techniques that are chosen for visual effect rather than longer life. Please be very careful when handling, wearing and storing these fine pieces. We cannot exchange or refund items suffering from negligent damage or wear and tear over time.
Keeping your necklaces in the bag provided or hanging is the best way to keep your Alexandra Redmond Jewels. Every piece is handmade by myself and is delicate in its nature.

Payment
All prices are in AUD. 
Payments are safely processed through Paypal.

Stock

Alexandra Redmond tries her best to keep on track of stock, but there is always a chance that stock will run out without her realisation. If this is the case, there might be a short wait or refund will be offered if there is no chance of restocking. 

Postage

Orders over $100 will receive FREE EXPRESS POST

Under $100 Domestic Flat $10 for Express Post

International- $20

 

Necklace Lengths

 

 

All lookbook photos taken by Julia Trotti Photography and Alexandra Redmond - Hair and makeup by Emmily Banks - Model Tanya from The Agency Models, Rosemarie Marino, Simone Green and Mimi Elashiry - Clothing kindly lent by Tigerlily, All That Remains, Sarah Jane Knapp, Sol Bellow Swimwear, The Naked Tiger, Christie Nicole. 

Thanks to The Boathouse, Balmoral for the kind lend of your space for the shoot.